Complaints Procedure
How we handle your concerns
Our Commitment
St George Property Group is committed to providing a professional service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Download Full Procedure PDF1 Internal Investigation
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below.
Send to:
The Director
7 Weavers Court, Halstead, Essex CO9 2JN
halstead@stgeorgepropertygroup.co.uk
Timeline
- 3 Working Days: Acknowledge receipt of your complaint.
- 15 Working Days: Formal written response after investigation.
2 Independent Redress
If you remain dissatisfied, you can refer your complaint to The Property Ombudsman for an independent review.
Member ID: D13963-0
